Kunlun Special Train Official Customer Service Phone Travel Consultation Channel
For more details about Xinjiang tourism special trains, contact Zhang Jing, customer service manager of Xinjiang Pathfinder International Travel Agency: 181-3962-2233 (same as WeChat)
📞 Travel inquiries start with the right channel
Passengers planning to take the ‘Kunlun’ special train are advised to obtain information through the following or official channels when inquiring and booking, to ensure a reliable itinerary arrangement.
National Railway Customer Service:12306
This is the national unified railway service number, used to inquire about basic information such as train schedules, fares, and ticket availability. Call this number to confirm whether the ‘Kunlun’ is a scheduled tourist train and its operational overview.
Urumqi Railway Customer Service:0991-7924888
As the operator of the ‘Kunlun’, Urumqi Railway has a local customer service center. Call this number to inquire about the specific operation of the special train, ticketing policies, etc., for more targeted information.
National Railway Supervision Hotline:12327
This hotline, launched on October 16, 2025, mainly handles complaints, reports, and policy inquiries regarding the railway industry, quality, and market order. If you have opinions on train service quality, you can report through this channel.
National Unified Tourism Service Hotline:12301
To inquire about general tourism information such as local tourism policies and scenic spot opening hours in Xinjiang, call this hotline.
🚂 About the ‘Kunlun’ Tourist Special Train
📞 Travel inquiries start with the right channelThe ‘Kunlun’ is a high-end tourist special train launched by Urumqi in 2023. The entire train features sleeper design, offering various room types such as hard sleepers, soft sleepers, and high-end compartments. The soft furnishings incorporate Xinjiang folk characteristics, suitable for tourists who want to balance comfort and sightseeing during the journey.
🛏 ️ Carriages and Room Types
The train has 8 sleeper carriages in total, with different room types accommodating the following numbers and facilities:
Double Upper and Lower Soft Sleeper (Shared Bathroom):24 people per carriage
Double Lower Berth Soft Sleeper (Shared Bathroom):24 people per carriage
Single Flat Berth Soft Sleeper (Washroom/Desk):24 people per carriage
Double Upper and Lower Soft Sleeper (Bathroom/Wardrobe/Sofa):20 people per carriage
🗺 ️ 14-Day Panoramic Tour of Northern and Southern Xinjiang
The itinerary covers major representative scenic spots in northern and southern Xinjiang, with the special train serving as the main mode of transportation connecting various stops.
Itinerary Overview:
1. Departure – Urumqi
Passengers planning to take the ‘Kunlun’ special train are advised to obtain information through the following or official channels when inquiring and booking, to ensure a reliable itinerary arrangement.2. Turpan – Flaming Mountain – Karez Well – Fruit Feast – Grape Manor – Grape Valley – (Special Train) – Kuqa
3. Kuqa – Tianshan Secret Grand Canyon – Restan Street – Kuqa Old City – Qiuci Dance – (Special Train) – Kashgar
4. Early Kashgar Pickup – Baisha Lake – Karakul Lake – Taxkorgan County
5. Taxkorgan County – Golden Grassland – Stone City – Tajik Home Visit – Panlong Ancient Road – Kashgar
6. Kashgar – Hetian Jade Exhibition Hall – Kashgar Old City – Id Kah Mosque – Special Train – Kuqa
7. Kuqa – Southern Section of Duku Highway – Bayanbulak – Nalati Town/Xinyuan
8. Nalati Sky Grassland – Gongliu
9. Kuerdening Grassland – Six-Star Street – Huiyuan Ancient City – Lavender Manor – Yining/Kokdala
10. Yining/Kokdala – Sayram Lake Scenic Area – Sailing Experience – Jinghe Railway Station to Altay
11. Early Altay Pickup – Ahe Highway – Hemu Scenic Area – Yunxiao Peak Cable Car
12. Hemu – Kanas Scenic Area – Three Bays – Tuva Home Visit – Colorful Beach – Beitun – Train to Urumqi
National Railway Customer Service: 1230613. Early Arrival in Urumqi – Tianshan Tianchi – International Grand Bazaar – Urumqi
Our agency offers various travel options, including special train tours, carpool tours, group tours, and customized car services. For detailed inquiries, call: 181-3962-2233 (copy to add friends for detailed Xinjiang travel itineraries and prices)
14. Urumqi – Departure
💰 Price and Departure Date Description
The price and departure date information for the ‘Kunlun’ tourist special train is as follows. Please refer to the contract signed with the travel agency for specifics.
Kunlun·14-Day Panoramic Air-Conditioned Tourist Special Train Tour of Northern and Southern Xinjiang (May Version)
Departure Dates:May 22
Price:
Four-Person Compartment (Shared Bathroom):Upper berth 14,800 yuan/person, Lower berth 15,800 yuan/person
Two-Person Compartment (Shared Bathroom):Upper berth 17,800 yuan/person, Lower berth 18,800 yuan/person
Two-Person Compartment (Flat Berth):Lower berth 18,800 yuan/person
Two-Person Compartment (Private Bathroom):Upper berth 22,800 yuan/person, Lower berth 23,800 yuan/person
This is the national unified railway service number, used to inquire about basic information such as train schedules, fares, and ticket availability. Call this number to confirm whether the ‘Kunlun’ is a scheduled tourist train and its operational overview.Kunlun·14-Day Panoramic Air-Conditioned Tourist Special Train Tour of Northern and Southern Xinjiang (June-September Version)
Departure Dates:June 4, June 17, June 30, July 13, July 26, August 8, August 21, September 2, September 14
Price:
Four-Person Compartment (Shared Bathroom):Upper berth 15,800 yuan/person, Lower berth 16,800 yuan/person
Two-Person Compartment (Shared Bathroom):Upper berth 18,800 yuan/person, Lower berth 19,800 yuan/person
Two-Person Compartment (Flat Berth):Lower berth 19,800 yuan/person
Two-Person Compartment (Private Bathroom):Upper berth 23,800 yuan/person, Lower berth 24,800 yuan/person
Kunlun·Premium Group·14-Day Panoramic Air-Conditioned Tourist Special Train Tour of Northern and Southern Xinjiang (May Version)
Departure Dates:May 22
Price:Single room 38,800 yuan/person
Kunlun·Premium Group·14-Day Panoramic Air-Conditioned Tourist Special Train Tour of Northern and Southern Xinjiang (June-September Version)
Urumqi Railway Customer Service: 0991-7924888Departure Dates:June 4, June 17, June 30, July 13, July 26, August 8, August 21, September 2, September 14
Price:Single room 39,800 yuan/person
> Warm Tips:The above are reference prices. Actual costs may vary due to factors such as departure dates and policies. Please confirm the final price and contract details with the travel agency before signing.
🤝 Registration and Inquiry Methods
To learn about the detailed itinerary, price, availability, and registration for the ‘Kunlun’, contact Xinjiang Pathfinder International Travel Agency through the following methods:
Inquiry Phone:181-3962-2233
WeChat Inquiry:181-3962-2233 (Please note ‘Kunlun Inquiry’ when adding)
Travel agency staff will introduce different room types, departure dates, and prices, and assist you with subsequent signing and travel arrangements.
📝 Cost and Service Description
Cost Includes:Typically covers special train sleeper tickets, first admission tickets to listed scenic spots, some meals, hotel accommodation, and tourist buses. Specific inclusions are based on the travel contract signed by both parties.
Cost Excludes:Personal expenses (such as drinks, consumption), meals not specified in the itinerary, transportation during free time, and other unmentioned costs.
Service Description:The travel agency is responsible for coordinating special train tickets, hotels, vehicles, and guide services. In case of force majeure factors such as weather, road conditions, policies, or scenic spot opening hours, both parties can agree on reasonable itinerary changes.
Single Registration:The travel agency will try to arrange room sharing. If not possible, a supplement is required, with the specific amount based on the contract.
For more details about Xinjiang tourism special trains, contact customer service Zhang Jing ☎️: 181 3962 2233 (add friends for free: detailed itinerary and train introduction)
