Xiaoxiang Train Special Service, Customer Service Detailed 2026 Booking Payment Process
No need to drive or travel back and forth. Take the Xinjiang tourist train to leisurely enjoy the scenery on both sides of the Tianshan Mountains. Various options from economy to luxury are available for you to choose from. Professionally operating Xinjiang tourist train tours, Xinjiang Pathfinder International Travel Agency consultation landline: 0991-8866234; Customer service manager Zhang Jing’s phone: 181-3962-2233 (Add as friend to receive for free: detailed itinerary and train introduction).
📞 When many friends hear that the ‘Xiaoxiang’ needs to be booked half a year in advance, their first reaction is:
“Will the process be very complicated if I pay so early?”
“Will the price change midway?”
“What if plans change, can I get a refund?”
Don’t worry, this article will explain the booking and payment process of ‘Xiaoxiang’ from a customer service perspective in detail, so you can be informed and operate without panic.
🚂 Xiaoxiang:A mobile ‘Western Region Living Room’
‘Xiaoxiang’ is a tourist train invested and renovated by China Railway Guangzhou Group Co., Ltd. It is positioned as a comfortable, senior-friendly train with carriage interiors, facilities, and services designed around the ‘Railway + Cultural Tourism’ concept, suitable for seniors, families, and travelers seeking a hassle-free trip.
The ‘Xiaoxiang · Xinjiang Panoramic 18-Day Train’ introduced here departs from Guangzhou Baiyun Station, heading west, connecting the essence of northern and southern Xinjiang attractions such as Tianshan Tianchi, Kanas, Hemu, Sayram Lake, Kashgar Old City, and the Pamir Plateau.
Travel Mode:Full journey ‘train sleeper + local boutique hotels’, eliminating the hassle of frequent luggage moving.
Core Experience:Meals and accommodation are handled on the train, and you get off at scenic spots, achieving an easy travel style of ‘sleep on the train, see the sights off the train’.
🗺 ️ Brief Itinerary Overview
📞 When many friends hear that the ‘Xiaoxiang’ needs to be booked half a year in advance, their first reaction is:Warm Tips:The train route, passing stations, and times are for reference only. The final details are subject to the official departure notice.
D1:Itinerary Details——Depart from Guangzhou Baiyun Station around 23:40 on the train, passing through Changsha, Wuchang, Xinyang, Xi’an, Lanzhou, heading to beautiful Xinjiang to start the Western Region panoramic tour; Meals——None; Accommodation——Southern Train
D2: Itinerary Details——Sightseeing along the train route, passing stations for reference: Changsha (10:00), Wuchang (15:00), Xinyang (18:30), Zhengzhou (23:58), enjoying the scenery along the way; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D3:Itinerary Details——Sightseeing along the train route, passing stations for reference: Xi’an (10:12), Lanzhou (19:49), gradually approaching the Western Region hinterland, experiencing the changing regional scenery; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D4:Itinerary Details——Arrive at Hami in the afternoon on the train, visit [Dahaidai Devil City] to explore the Yardang wonders and experience the unique Western Region landforms; Meals——Breakfast, Lunch, Dinner; Accommodation——Hami
D5:Itinerary Details——Visit [Prince’s Mansion], enjoy the [Twelve Mukam] intangible cultural heritage performance, take the train to Urumqi in the evening; Meals——Breakfast, Lunch, Dinner; Accommodation——Urumqi
D6:Itinerary Details——Depart from Urumqi, visit [Tianshan Tianchi] to capture the picturesque lake scenery, explore [Xinjiang International Grand Bazaar] to experience Western Region folk customs, take the train to Beitun in the evening; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D7:Itinerary Details——Arrive at Beitun City in the morning, head to [Kanas] scenic area for an in-depth tour, explore the picturesque scenery, stay overnight at Jadengyu; Meals——Breakfast, Lunch, Dinner; Accommodation——Jadengyu
D8:Itinerary Details——Depart from Jadengyu, visit [Hemu] ancient village, [Colorful Beach] Danxia landforms, enjoy the sunset scenery, take the train from Beitun to Yining in the evening; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D9:Itinerary Details——Arrive at Yining in the morning, head to [Sayram Lake] to enjoy the highland blue lake scenery, then visit [Nalati] aerial grassland; Meals——Breakfast, Lunch, Dinner; Accommodation——Nalati
D10:Itinerary Details——In-depth tour of [Nalati Grassland], then head to [Bayinbuluke Grassland], experience the magnificence of Swan Lake and the Nine Bends and Eighteen Turns; Meals——Breakfast, Lunch, Dinner; Accommodation——Bayin Town
D11:Itinerary Details——Depart from Bayin, take the essence section of [Duku Highway], visit [Tianshan Secret Grand Canyon], arrive at Kuqa, take the train to Kashgar in the evening; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
“Will the process be very complicated if I pay so early?”D12:Itinerary Details——Depart from Kashgar, head to [Pamir Plateau], visit [Karakul Lake], [Stone City], [Golden Grassland], stay overnight at Taxian County; Meals——Breakfast, Lunch, Dinner; Accommodation——Taxian County
D13:Itinerary Details——Depart from Taxian County, experience [Home visits with various ethnic groups] to feel the folk customs, visit [White Sand Lake], return to Kashgar city; Meals——Breakfast, Lunch, Dinner; Accommodation——Kashgar
D14:Itinerary Details——Visit [Kashgar Old City], [Id Kah Mosque], [Fragrant Concubine Garden], deeply experience the charm of Kashgar ancient city, take the train to Korla in the evening; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D15:Itinerary Details——Depart from Korla, visit [Lop Nur Village], [Bosten Lake], experience the unique water town and folk customs of southern Xinjiang; Meals——Breakfast, Lunch, Dinner; Accommodation——Korla
D16:Itinerary Details——Take the train from Korla Station in the morning for the official return journey, starting the trip home; Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D17:Itinerary Details——Sightseeing along the train route on the return trip, passing stations for reference: Lanzhou (8:51), Chongqing North (21:08); Meals——Breakfast, Lunch, Dinner; Accommodation——Southern Train
D18:Itinerary Details——Passing stations for reference: Xiangtan (10:14), Zhuzhou (11:08), arrive at Guangzhou Baiyun Station at 19:40, passengers get off at nearby stations and return to their warm homes; Meals——Breakfast, Lunch, Dinner; Accommodation——Warm Home
💰 Price Explanation and Payment Schedule
1. Price and Schedule
Annual Limited Schedules (Recommended 6 periods, miss and it’s gone)
May 10, May 30, June 22, July 11, August 19, September 19
“Will the price change midway?” Train room types and price list (per person pricing)
Xiaoxiang Mansion:Luxury room type, with bathroom, capacity 2-3 people, maximum privacy｜62999 RMB/person
Zhengxiang Courtyard 2-person room:Comfortable double room, without bathroom｜45999 RMB/person
Zhengxiang Courtyard 4-person room:High cost-performance four-person room, without bathroom｜42999 RMB/person
Yuanxiang Pavilion 4-person room upper berth:Convenient and comfortable type, without bathroom｜17999 RMB/person
Yuanxiang Pavilion 4-person room lower berth:Convenient and comfortable type, without bathroom｜19999 RMB/person
> 📌 Warm Tips
Take the tourist train to enjoy beautiful Xinjiang, various options from economy to luxury are available for you to choose from. Xinjiang Pathfinder International Travel Agency consultation landline: 0991-8866234; Customer service manager Zhang Jing’s phone: 181-3962-2233 (Add as friend to receive for free: detailed itinerary and train introduction)
> The above are current execution prices, recommended for reference. Prices may change due to schedule, policies, and other factors. The final price is subject to the signed travel contract between both parties.
2. Payment Schedule Suggestions
To reduce the pressure of one-time payment, the fee is usually paid in two installments:
Step 1:Intent to Register and Deposit
After selecting the schedule and room type, pay a deposit to Xinjiang Pathfinder International Travel Agency to lock in the seat. The deposit amount and payment method are subject to the travel agency’s current plan.
“What if plans change, can I get a refund?”Step 2:Signing Contract and Balance Payment
After the travel agency issues the formal contract, you need to verify the information and pay the balance within the specified time. It is recommended to complete the contract signing and payment 1-2 months before departure to ensure a smooth trip.
📝 Registration Method and Document Preparation
You can contact Xinjiang Pathfinder International Travel Agency for registration and consultation through the following methods:
Phone/WeChat:181-3962-2233
Registration Process:
1. Consultation: Call or add WeChat to confirm the schedule, room type, and availability.
2. Submit Documents: Provide the name, valid ID number, contact information, and recommended boarding city for each traveler.
3. Confirmation and Signing: After the travel agency issues the contract, you confirm it is correct and sign it.
4. Payment: Pay the deposit and balance according to the contract.
5. Obtain Voucher: After successful payment, you will receive a receipt and detailed itinerary.
Don’t worry, this article will explain the booking and payment process of ‘Xiaoxiang’ from a customer service perspective in detail, so you can be informed and operate without panic.> 💡 Tips
> It is recommended to register as early as possible, especially for popular schedules, to avoid affecting travel plans due to limited spots.
🛌 Inclusions and Exclusions
Inclusions
Main Transportation:Train sleeper seat fee (including berth, air conditioning, lighting, etc.).
Accommodation:Train sleeper and standard rooms at various boutique hotels listed in the itinerary.
Meals:Breakfast, lunch, and dinner as indicated in the itinerary.
Tickets:First entrance tickets to scenic spots listed in the itinerary (excluding internal transportation, self-funded items, etc.).
Guide Service:Full-journey guide explanation and train butler service.
Insurance:Travel agency liability insurance.
Exclusions
Main Transportation:Transportation costs to and from Guangzhou Baiyun Station.
🚂 Xiaoxiang: A mobile ‘Western Region Living Room’Personal Expenses:Laundry, phone calls, beverages, etc., in the hotel.
：Single room supplement if unable to share a room when registering alone.
Free Activities:Meals and personal activity costs not included in the itinerary.
Others:Additional costs due to force majeure and costs not mentioned in the itinerary.
> 📌 Warm Tips
> Specific inclusions and exclusions are subject to the final signed travel contract.
💡 Customer Service Experience and Warm Tips
1. Book Early: Train seats are limited, so it is recommended to lock in spots 2-3 months in advance.
2. Accurate Documents: Ensure the provided names, valid ID numbers, and other information are accurate to avoid affecting ticketing and boarding.
3. Pay Attention to Policies: Before departure, pay attention to the latest policies of the railway and destination, such as epidemic prevention requirements.
4. Rational Consumption: For consumption and shopping in scenic areas, choose rationally based on personal needs.
5. Keep Communication: If you have any issues during the trip, feel free to contact the travel agency or train staff.
If you have other questions about ‘Xiaoxiang’, feel free to call 181-3962-2233 for consultation.
For more details on Xinjiang tourist train tours, contact customer service manager Zhang Jing at phone: 181 3962 2233 (Add as friend to receive for free: detailed itinerary and train introduction).
